Subscription, Billing & Support

This is the customer's side of your business relationship: what they pay you, and how they ask you for help. As the platform owner you see the other side of both in the admin panel.

Subscription

Billing → Subscription shows the current plan and what happens next.

Current plan, renewal date and the full billing history with invoice PDFs.

• Plan card — name, status (active, trialing, past_due, cancelled) and the renewal date.
• Change plan — upgrade or downgrade. Proration and the charge are shown before confirming.
• View plans — the public pricing table, also at Billing → Plans.
• Cancel subscription — access continues until the end of the paid period.
• Billing history — every charge with its status and a downloadable PDF invoice.

A failed charge shows as Failed in the history and moves the subscription into a past-due state. Your gateway's dunning settings decide how often it retries; the state reaching WhatsMax depends on the gateway webhook being configured.

Billing → Billing is the same history on its own page — every charge with its plan, status and a downloadable PDF invoice — which is the page to send an accountant to.

Payment and invoice history.

Billing → Plans shows the public pricing table with the monthly/yearly switch, so a customer can compare before upgrading.

Plan limits

Plans are not only a price. Each one carries the limits your customer lives inside — contacts, workspaces, team seats, media storage, AI usage, channels. When a limit is hit, the app says which limit and points at the upgrade. You define all of it in Admin → Plans.

Support tickets

Support → Support Tickets is a direct line from your customer to you — not a helpdesk for their customers (that is the inbox).

The customer's ticket list with priority, status and reply count.

1. New Ticket — subject, description, priority (Low, Normal, High, Urgent) and optional attachments.
2. The ticket lands in Admin → Content → Support on your side.
3. Both sides reply in the same thread; the customer sees the reply count and the last update.
4. Status moves Open → Pending → Resolved → Closed.